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How we protect your account and privacy

When you open an account with us, your personal information — name, email, phone, payment details — stays encrypted and separate from our live-table streams and game servers.

Data encrypted in transitAccount access controlsPayment info secured

Explore Lobby Read FAQ

Our privacy and data handling approach

majong288 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

majong288 collects your name, email, phone number, and DANA, OVO, GoPay and QRIS details only to verify your account, process withdrawals, and comply with local anti-fraud rules. We do not sell or share your information with third parties outside payment processors and compliance partners. Your data

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is stored in secure servers and deleted according to our retention schedule once your account is inactive or closed. Cookies on our site track your login and game history so you don't re-enter details every visit. Access or eligibility to certain features depends on local law.
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You can request a data report, correction or account closure by contacting our support team during their hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Contact us about your privacy

Live chat Open your account and tap the chat icon in the lobby. Our team responds in minutes during operating hours. Fastest way to ask about data access or account changes.

Email support Send your request to our support inbox. Include your account name and the change you need. We reply within 24 hours on weekdays with a data report or confirmation.

Account settings Log in, go to Settings > Privacy. View your stored email, phone and payment methods. Update or remove entries directly without contacting support.

HOW WE OPERATE

Data security and your account rights

Encryption standard

All deposits via DANA, OVO, GoPay and QRIS use SSL encryption. Your payment method is never visible to our game servers or live-casino operators. Only our payment team can decrypt and verify each withdrawal request.

Cookie consent

When you first visit majong288.club, you see a cookie banner. Accept to keep your login active across visits; decline to reset on each session. We use session cookies only — no tracking pixels or third-party ad networks.

Account recovery

Forgot your password? Go to Login > Reset. We email a one-time link to the address on your account. Click it to set a new password. No one else can see the link; it expires in one hour.

Data retention

We keep your account record and transaction history for three years after closure to meet local rules. After three years, we delete your personal data unless you ask us to keep your record for withdrawal history.

Third-party access

Only payment processors (for DANA, OVO, GoPay, QRIS transfers) and anti-fraud compliance firms see your account details. Game studios see only your username and session ID, not your email or payment method.

Request your data

Email support with your account name and ask for a full data report. We compile your profile, login history and transaction list in one file within 14 days at no charge.

Privacy and data — your common questions

Your DANA, OVO, GoPay or QRIS details are stored in an encrypted vault separate from the game lobby. We keep them so your next deposit is faster. If you want us to delete them, email support with your account name and we remove the record within two business days.

No. We only receive confirmation that your DANA, OVO, GoPay or QRIS deposit cleared. We never access your app, balance, or any other transactions. Your payment app controls what we can see — and it's limited to the deposit amount and timestamp.

We store your login dates, times and device type for one year. After that, we delete the log unless you request your full data report, which includes older entries for compliance. This helps us detect unusual access and protect your account from fraud.

Open your account Settings > Privacy > Delete Account. Confirm your password. We mark your account as closed and delete personal data after three years, unless local law requires us to keep transaction records longer. Email support if you want a faster deletion request.

No. Our cookies work only on majong288.club to keep you logged in. We do not place tracking pixels, ads pixels, or social-media trackers on the site. When you close your browser, session cookies expire automatically.

Only you and our compliance team can view your full bet history and account activity. Live-table operators see your username and stakes during play, but not your email, phone or payment method. Game studios see only session data to calculate your payouts.

No. majong288.club on browser and our mobile app use the same encryption, servers and data-handling rules. Both log your activity the same way. Your choice of device does not change how we store or protect your information.

How we protect your account and privacy

Contact us about your privacy

Data security and your account rights

Encryption standard

Cookie consent

Account recovery

Data retention

Third-party access

Request your data

Privacy and data — your common questions

01 What happens to my payment details after I withdraw?

02 Can majong288 see my DANA balance or transaction history outside the platform?

03 How long do you keep my login history?

04 What if I want to delete my account and all my data?

05 Do you use cookies to track me outside majong288?

06 Who can see my game activity and betting history?

07 Is my privacy different if I use the mobile app versus the website?

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